1. Who is responsible for your information
Basingstoke MOT and Servicing Centre Ltd, company number 07122932, is the data controller for personal information processed through this website and our garage services.
2. Information we may collect
- Your name, telephone number, email address and contact preferences
- Vehicle registration, make, model, fuel type, engine information, MOT details, mileage and reported faults
- Appointment, quotation, invoice, payment-status and service-history information
- Messages, enquiry details, call notes and other communications with us
- Website information such as IP address, browser type, device details, cookie choices and pages visited
- Review information that you choose to publish through Google or another review service
3. How we obtain information
We receive information directly from you when you contact us, make a booking, request a quotation or bring a Vehicle to the garage. Vehicle and MOT information may also be obtained from DVLA or DVSA services and authorised vehicle-data, parts or tyre providers. Booking information may be received through Calendar or another booking and payment provider used by us.
4. How and why we use information
- To identify your Vehicle and show relevant MOT, service, parts or tyre information
- To provide estimates, bookings, servicing, repairs, reminders and customer support
- To take and reconcile payments, maintain accounts and meet tax or other legal duties
- To communicate about appointments, additional work, completed work, complaints and warranties
- To protect our website and systems, prevent fraud and investigate misuse
- With your consent, to measure advertising performance, personalise advertising or send marketing communications
5. Lawful bases
Depending on the activity, we process information because it is necessary to enter into or perform a contract with you, to comply with a legal obligation, for our legitimate interests in operating and improving the garage and website, or because you have given consent. Where we rely on consent, you may withdraw it at any time without affecting earlier processing.
6. Who we may share information with
- Booking, calendar and payment providers, including Calendar and the payment provider shown at checkout
- Vehicle, MOT, parts and tyre-data providers used to answer your request or prepare a quotation
- Website hosting, email, IT support, analytics, advertising and security providers
- Professional advisers, insurers, debt-recovery providers, regulators, law-enforcement bodies or courts where necessary
- A purchaser or adviser if the business or its assets are reorganised, financed or sold
7. Payments
Online card payments are processed by the payment provider presented during checkout. We do not intend to receive or store your full card number or card security code on this website. The payment provider may collect identity, transaction, fraud-prevention and device information under its own privacy terms.
8. Cookies, analytics and advertising
Essential cookies may be used to operate the website, remember security settings and preserve a booking journey. Optional analytics or advertising technologies, including Google Analytics or Google Ads, will only be activated in accordance with the cookie choices presented to you. You can change or withdraw optional-cookie consent using the website’s cookie settings once those tools are enabled.
9. Retention and security
We keep personal information only for as long as reasonably necessary for the purpose collected, including providing services, handling warranties or complaints and meeting accounting, tax, insurance and legal requirements. Retention periods vary according to the type of record. We use reasonable organisational and technical measures designed to protect information, although no internet service can guarantee absolute security.
10. International transfers
Some service providers may store or process information outside the United Kingdom. Where required, we use providers and contractual or other safeguards intended to protect information in accordance with UK data-protection law.
11. Your rights
These rights are not absolute and legal exemptions may apply. We may need to confirm your identity before responding. You can also complain to the Information Commissioner’s Office if you remain concerned about our use of your information.
- Ask for access to your personal information
- Ask us to correct inaccurate or incomplete information
- Ask for deletion or restriction in appropriate circumstances
- Object to certain processing, including direct marketing
- Ask for portable information where the right applies
- Withdraw consent where processing relies on consent
12. Contact and changes
Send privacy questions or requests to sales@mot-basingstoke.co.uk or write to the address above. We may update this notice when the website, suppliers or legal requirements change. The latest version will show its revision date on this page.