Terms and Conditions
Customer Declaration:
By submitting an online booking, I authorise the garage to carry out all work deemed necessary to complete the repair or servicing of my vehicle safely and correctly. I understand that additional parts and labour may be required and that the final cost may exceed the original estimate.
- Definitions
“We / Us / Our” refers to the vehicle servicing and repair centre.
“You / Your / Customer” refers to the vehicle owner or authorised person.
“Vehicle” means the vehicle presented for servicing or repair.
“Work” means any servicing, diagnostics, repairs, MOT preparation, or related services carried out.
- Estimates
2.1 Any quotation or estimate provided is an estimate only and not a fixed price unless expressly confirmed in writing as a fixed-price agreement.
2.2 Estimates are based on the information available at the time and may be subject to change if further faults, damage, or wear are discovered during inspection, dismantling, or testing.
2.3 If we are unable to contact you, we reserve the right to carry out essential work necessary for safety, roadworthiness, or to prevent further damage.
2.4 Authorisation may be given verbally, electronically, or in writing and is binding.
2.5 Authorisation is agreed when booking online through our website.
- Additional & Unforeseen Work
3.1 By authorising us to carry out work on your Vehicle, you acknowledge that additional parts, labour, or procedures may be required to complete the Work safely, correctly, or to manufacturer standards.
3.2 Where additional work is identified that will increase the overall cost, we will make reasonable efforts to contact you using the contact details provided to obtain approval before proceeding.
3.3 If we are unable to contact you within a reasonable time, you expressly authorise us to proceed with any additional work and parts where such work is necessary to:
Complete the originally authorised Work
Ensure the Vehicle is safe, roadworthy, or compliant with legal requirements
Prevent further damage or deterioration
Allow reassembly of the Vehicle where dismantling has already occurred
3.4 You agree that in such circumstances, the final invoice may exceed the original estimate to reflect the actual cost of parts and labour required.
- Necessary Parts & Cost Variations
4.1 You acknowledge that the cost of parts may vary due to availability, supplier pricing, manufacturer changes, or the need to use alternative or upgraded components.
4.2 Where an originally specified part is unavailable or unsuitable, you authorise us to supply and fit a suitable equivalent or higher-grade part where required to complete the Work properly.
4.3 The cost of such parts shall be added to the final invoice and is payable in full upon completion of the Work.
- Strip-Down, Reassembly & Aborted Repairs
5.1 Where a repair requires dismantling, you accept that the Vehicle may not be capable of being returned to its original condition without further parts or labour.
5.2 If you choose not to proceed with further repairs after dismantling has commenced, you authorise us to carry out and charge for the minimum work necessary to reassemble the Vehicle into a safe and movable condition.
5.3 We accept no liability for unresolved or subsequent faults where recommended work is declined.
- Diagnostics
6.1 Diagnostic charges apply regardless of whether repair work is authorised.
6.2 Fault codes are an indication only and may not identify all underlying issues.
6.3 Certain faults cannot be accurately diagnosed without dismantling components. You acknowledge that dismantling may reveal further issues requiring additional parts or labour.
- No Guarantee of Outcome
7.1 Due to the nature of complex mechanical and electronic systems, we do not guarantee that any repair will permanently resolve all faults or prevent future failures.
7.2 Our liability is limited to the workmanship and parts supplied in relation to the specific Work carried out.
- Test Drives
8.1 You authorise us to drive the Vehicle on public roads where necessary for testing, diagnostics, or quality checks.
- Vehicle Condition & Risk
9.1 Vehicles are left with us at your own risk for loss or damage caused by fire, theft, or other events beyond our reasonable control, except where caused by our negligence.
9.2 You must remove all valuables from the Vehicle. We accept no liability for loss or damage to personal items left inside.
- Collection & Storage
10.1 Vehicles must be collected within 48 hours of notification that work is complete.
10.2 We reserve the right to charge reasonable storage fees after this period.
10.3 Vehicles left uncollected for extended periods may be disposed of in accordance with the Torts (Interference with Goods) Act 1977.
- Warranties
11.1 We warrant our workmanship for 12 months or 12,000 miles (whichever occurs first), unless otherwise stated in writing.
11.2 This warranty does not cover:
– Fair wear and tear
– Customer-supplied parts
– Pre-existing faults or unrelated failures
– Misuse, neglect, or continued use after a fault becomes apparent
- Customer Acknowledgement
12.1 By instructing us to carry out Work, you confirm that you understand:
Final costs may exceed estimates where additional work or parts are required
Verbal, electronic/online, or implied authorisation is legally binding
Payment is due in full for all work carried out and parts supplied
12.2 Refusal to pay for necessary additional work carried out in accordance with these Terms & Conditions will constitute a breach of contract.
- Customer Responsibilities
13.1 You confirm that you are the owner of the Vehicle or have authority from the owner.
13.2 You must inform us of any known faults, warning lights, or previous issues.
13.3 You confirm the Vehicle is insured and road legal unless declared otherwise.
- Complaints
14.1 Any complaints must be raised as soon as reasonably possible and before further work is carried out by a third party.
14.2 We must be given the opportunity to inspect and rectify any issues.
- Limitation of Liability
15.1 Our liability is limited to the cost of the Work carried out.
15.2 We shall not be liable for indirect or consequential losses, including loss of earnings or vehicle downtime, except where required by law.
- Data Protection
16.1 We process personal data in accordance with the UK GDPR and Data Protection Act 2018.
16.2 Your details may be used for administration, legal compliance, and service communication.
- Governing Law
17.1 These Terms & Conditions are governed by the laws of England and Wales.
17.2 Any disputes shall be subject to the exclusive jurisdiction of the English courts.
